Saturday, April 28, 2007
Things Got Schultz'd up
After spending an hour on the phone with Northwest airlines and talking to four of the most useless agents I've ever seen (I maintained a smile throughout), we finally found a person who had a clue. My friend Marge works for NWA knows everything and would of had it fixed in 2 seconds. We're on a later flight, hopefully.
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Hey, this past Tuesday night my husband was on the phone with Northwest Air Lines for 1 hour and 40 minutes. Trying to book a trip, then he was put on hold for 20 minutes, finally hung up, called back and had an agent fix the whole mess in 4 minutes. Perhaps, they need to review some of their agents?
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